Terms & Conditions

Definitions
In this document the following words and expressions shall have the following meanings:
*AndorraTaxis* shall refer to the company supplying the service.
*Client* shall be the person that makes the booking for themselves or on behalf of other persons.
*Party* shall refer to all persons travelling under one single booking.
*Passenger* shall refer to a person within a party.

Booking Administration
* The Client accepts these Terms and Conditions on behalf of each member of the party.
* It is the responsibility of the Client to ensure that all the information on their AndorraTaxis documents is correct. AndorraTaxis accepts no responsibility for misinformation given by the Client that results in either a flight being missed or a driver failing to be at the collection point to pick up a passenger(s).
* Where a booking is made by telephone, the booking is subject to, and the Client accepts the Terms and Conditions that are present on the AndorraTaxis website at the time of booking.
* Any changes to the details of the confirmed booking, including number of passengers, flight times, destination address, airport etc. may affect AndorraTaxis ability to provide the transfer and therefore, AndorraTaxis reserves the right to cancel the original booking if any such changes cannot be incorporated into the existing transfer schedule in which case the cancellation policy will apply (see below). The Client may have to make a new booking with the correct time and date, together with payment of the applicable tariff.
* Any such changes must be notified to AndorraTaxis as soon as possible.
* It is the responsibility of the Client to provide a full and valid mobile telephone number, including the international dialling code. If the Client does not have a valid mobile telephone number they must ensure that a resort contact number has been provided. If it is not possible to provide either of the aforementioned, it is the Client's responsibility to contact AndorraTaxis on the number shown on the invoice. Failure to do any of this may cause the Party to miss their transfer, and as such AndorraTaxis will not be held responsible for any costs incurred as a result.
* It is the responsibility of the Client to check for messages left on the nominated mobile telephone number during the day prior to travel. Notification of any pick-up time changes will be by calling the nominated mobile contact number.

Missed, Delayed or Cancelled Flights
* In the case of missed, delayed or cancelled flights the Client must contact AndorraTaxis immediately on 0034 639 503 220.
* If as the result of a missed, delayed or cancelled flight the Client will not arrive in time for the transfer booked with AndorraTaxis, the said transfer is deemed to have been missed, and no refund will be provided.
* AndorraTaxis will endeavour to provide a new transfer where possible.
* If a driver is able to wait, a waiting fee will be charged for any delays exceeding one hour, which is €30 per hour or part thereof and must be settled prior to the vehicle's departure.
* If a driver is unable to wait, the Client may either be required to wait until the completion of other booking obligations or entirely new transfer arrangements will be made.
* In some circumstances these new transfer arrangements will attract a further charge, although it may be waived at the discretion of AndorraTaxis management. Therefore Passengers are advised to check the terms of their travel insurance policy.
* AndorraTaxis will notify the Client in advance of any further charges.
* AndorraTaxis, where applicable, will provide a written statement for the Passenger's travel insurance provider, stating the reason why the Passenger(s) were unable to travel with AndorraTaxis.
* The Client reserves the right to refuse the new transfer arrangements and organise an alternative transfer themselves, which signals the end of their contract with AndorraTaxis.
* AndorraTaxis reserve the right to change pick up times and will inform the Client by telephone call.
* AndorraTaxis schedule all departures to arrive at airports two hours before the scheduled departure time of a flight. Should the Client request a pickup time that is later than the time recommended by AndorraTaxis, AndorraTaxis accepts no responsibility for any costs incurred due to missing a flight or onward connection.

Unforeseen Circumstances
* AndorraTaxis will endeavour to carry the Passenger with the minimum discomfort and inconvenience to the destination shown on the confirmation documents.
* AndorraTaxis will not accept liability for costs or damages incurred in the event of a delay due to causes beyond its control. Costs of missed flights or trains etc. should be claimed from the Passenger's travel insurance company. Therefore, Passengers are advised to check the terms of their travel insurance policy.
* The following are examples of circumstances which are not within the control of AndorraTaxis, but the list is by no means exhaustible:
1. accidents causing delays to the vehicle
2. circumstances affecting passenger safety
3. compliance with requests of the police or government official
4. exceptional or severe weather conditions
5. industrial action by third parties
6. mechanical breakdown
7. problems caused by other clients
8. unforeseen traffic delays
9. vandalism and terrorism
* In the case of extremely adverse weather conditions, AndorraTaxis may be forced to explore other transport options for the Party. This will only arise when there is a substantial risk to the Party and driver involved in attempting the journey and this decision will rest solely with the AndorraTaxis management. Payment for any extra transport taken will be borne by the Client; however AndorraTaxis will provide a written statement for the Client to provide their travel insurance provider.
* In the event that AndorraTaxis is unable to reach the Party for the pickup time due to bad weather/road conditions, the Party must attempt to make their own way to a suitable and safe pickup point. AndorraTaxis will assist with advice in this matter if necessary and will try to give the Party advance warning whenever possible.
* Force Majeure (war, civil unrest, terrorism, acts of god, etc) - If affected by any of these situations or other unforeseen events AndorraTaxis will make every effort to deliver the Party to their destination.
* Road or tunnel closures forcing alternative routes - Where AndorraTaxis is able to continue to provide the transfer, a supplement is to be agreed (at the time of transfer or prior where possible) with the Client and paid on arrival in cash by the Passenger if the Client has not previously agreed to pay the supplement. The amount of the supplement will reflect the extra distance, time and tolls involved to transport the Passenger to their booked destination. Where no agreement can be reached on the supplement to be paid, or where AndorraTaxis is unable to provide the transfer on the alternative route (for example to due to other obligations, or limits on driver hours) AndorraTaxis will transport the Passenger up to the point at which the normal route is blocked.
* Transport may be provided in a vehicle which does not provide the same standard of comfort as advertised. This will only occur due to unforeseen circumstances and AndorraTaxis will not be held liable for any costs involved. Alternative transport could be in the form of a taxi or other transfer company vehicles.

Cancellation
* AndorraTaxis undertakes to provide the transfer as booked. A booking will only be cancelled due to circumstances beyond the control of AndorraTaxis.
* AndorraTaxis reserves the right to cancel the booking at any time if it feels it will be unable to supply the service requested in the correct manner.
* Failure of the Party to be at the agreed place at the agreed time may result in the transfer being cancelled, in which case the Client is not entitled to a refund. Similarly, AndorraTaxis will not be held responsible for any subsequent costs incurred under these circumstances.
* Cancellation of a booking must be made in writing, either by post or by email.
* Cancellations must be made at least 1 week before the time of travel.
* If the Client cancels the booking in writing more than 28 days before travel AndorraTaxis will refund 75% of the amount paid.
* If the Client cancels within 28 days of travel the full payment will be forfeited and retained by AndorraTaxis.
* The above payment conditions do not apply in circumstances where AndorraTaxis has to cancel the booking due to causes beyond its control, or at its absolute discretion, agrees to cancel the booking.
* Full acceptance of AndorraTaxis price for the service requested is assumed at the time of booking.
* AndorraTaxis will confirm cancellations by email including a cancellation reference.
* AndorraTaxis will issue a statement of cancellation upon request, showing amounts paid by the Client, which the Client may then present to their travel insurance provider.

Luggage
* All Passengers are limited to two items of luggage including a ski or snowboard bag. If any Passenger has excess luggage or baggage that is unreasonably large (e.g. very large combined board and luggage bags), the Client must advise AndorraTaxis at the time of booking.
* In the event of a Passenger having excess luggage or baggage that is unreasonably large without having given prior notice, AndorraTaxis reserves the right to either charge an excess baggage allowance, whilst potentially carrying them on racks on the outside of the vehicle, or to not transport the items at all.
* The Client should notify AndorraTaxis at the time of booking, if the Party will be carrying more than 4 boards/pairs of skis.
* Whilst AndorraTaxis will take all reasonable care in loading and the carriage of luggage, Passengers' property is carried entirely at their own risk and AndorraTaxis accepts no responsibility for loss or damage. Therefore, Passengers are advised to check the terms of their travel insurance.

Smoking, Alcohol & Eating
* Smoking and the consumption of alcohol or other illegal substances are strictly forbidden whilst travelling in any AndorraTaxis vehicles.
* The consumption of food is not permitted in any AndorraTaxis vehicles.
* AndorraTaxis reserves the right (and delegates to its drivers the right) to refuse to carry any Passenger who is thought to be under the influence of alcohol or other illegal substances and/or whose behaviour is considered to pose a threat to the driver, the vehicle or any other Passenger.
* AndorraTaxis reserve the right to charge the Client for any damage caused to the vehicle by the Client or their Party. This includes any exceptional internal cleaning that may be required, which will be charged at a flat rate of 100€ and is payable immediately to the driver. AndorraTaxis will provide the Client with a receipt for this transaction.

General
* Seat belts must be worn by all Passengers in all vehicles which are equipped accordingly. Passengers who choose not to wear their seat belts will not be covered by AndorraTaxis insurance should the vehicle be involved in an accident.
* In case of accident, the liability of AndorraTaxis is limited to the conditions of its insurance contract.

Changes to contractual terms
* AndorraTaxis may alter these terms and conditions from time to time and post the new version on the AndorraTaxis website, following which all bookings will be governed by that version. The Client must check the terms and conditions on the website regularly. The terms governing the purchase of a transfer will be the terms in place at the time of the booking.

Complaints, disputes
* Any complaints or service issues should be addressed to AndorraTaxis in writing by email. AndorraTaxis will endeavour to resolve all service issues and respond to all complaints within 14 days of receipt.
* Any dispute between AndorraTaxis and a third party, if not resolved by mutual agreement shall be referred to a mediator. However, if mediation is unsuccessful, then the matter of the dispute will be referred to a formal litigation process through the Andorran courts.

Applicable law
* Nothing can affect the consumers' statutory rights.
* AndorraTaxis shall only be liable for any reasonable and foreseeable consequential losses arising directly out of a breach in contract.
* AndorraTaxis Terms and conditions are governed by Andorran Law.